THEDRIVEHAUS./Privacy Policy
Last updated:
This Privacy Policy explains how The Drive Haus ("we", "us", or "our") collects, uses, and shares your information when you visit our website, make a purchase, contact us, or otherwise interact with our services. By using our services, you agree to the collection and use of information in accordance with this policy.
Information we collect
We collect information that you provide directly to us and information collected automatically when you use our services. The types of data we collect may include:
- Contact & Account Data – name, email address, phone number, billing/shipping address, and account preferences.
- Order & Payment Data – items purchased, order history, and payment method details processed securely by our payment partners (we do not store full card numbers).
- Device & Usage Data – IP address, browser type, device identifiers, pages visited, and interactions with our website.
- Communications – messages you send via forms, email, chat, or social media.
- User-Generated Content – reviews, comments, or other content you submit.
How we use information
We use your information to operate, improve, and protect our services, including to:
- Process and fulfill orders, payments, returns, and support requests.
- Communicate with you about updates, security alerts, and transactional messages.
- Personalize content, recommendations, and promotions.
- Monitor and improve website performance, quality, and user experience.
- Detect, prevent, and address fraud, abuse, or security incidents.
- Comply with legal obligations and enforce our terms.
Analytics & advertising
We may use analytics tools (e.g., Google Analytics, PostHog) to understand how our site is used and to improve performance. We may also use advertising partners for interest-based ads. These partners may set cookies or collect device data to provide, measure, and improve ad performance.
To opt out of interest-based advertising, you can use your device settings, browser settings, or industry tools available in your region.
Legal bases for processing
If you are located in the European Economic Area (EEA), the United Kingdom, or similar jurisdictions, we process your personal data under one or more of the following legal bases:
- Performance of a contract – to provide the services you requested.
- Legitimate interests – to operate and improve our services and prevent fraud.
- Consent – for specific purposes such as certain marketing or non-essential cookies.
- Legal obligations – to comply with applicable laws.
Data retention
We retain personal data only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law (e.g., tax, accounting, or legal requirements). When data is no longer needed, we will securely delete or anonymize it.
Your privacy rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, update, delete, restrict, or object to certain processing, and the right to data portability. If we process data based on consent, you may withdraw your consent at any time.
To exercise these rights, contact us at privacy@thedrivehaus.com. We may verify your identity before fulfilling your request.
Security
We implement technical and organizational measures designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
International data transfers
We may process and store information in countries other than where you reside. Where required, we use appropriate safeguards for cross-border transfers, such as standard contractual clauses or equivalent mechanisms.
Children's privacy
Our services are not directed to children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to request deletion.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible. We encourage you to review this policy periodically.
Contact us
If you have questions or concerns about this Privacy Policy, contact us at: